What are the legal issues facing the BPO industry?
BPO and IT-enabled services (ITES) are the buzzwords today. A large number of people see them as the platform that would propel India into a super power as also towards the growth of information society. But one must understand that there are legal issues that need to be understood by various players who operate in the sector. There is a need to ensure voluntary self-compliance with existing international legal trends relating to outsourcing. The industry must be in a position to convince the potential client that it has all the necessary means to comply with the legal requirements of the client, and of the jurisdiction in which the client is based. Thus, the industry needs to adopt standards and procedures that comply with the major laws of the US and Europe. In addition, the Indian outsourcing industry must comply with the requirements of the Information Technology Act 2000. In this connection, it is important to note that some of the provisions of the IT Act have a bearing on the In
