What are the laws regulating inbound call centers?
Unlike outbound calling, which is saddled with a plethora of regulations, inbound call centers currently have very few laws relating directly to them. What laws do exist fall into two categories: state and local laws and general business laws (that apply to all business). Finding a local attorney familiar with these laws is the best place to start. Having said that, be aware that there is pending legislation in many jurisdictions targeting inbound teleservice (outsourcing) call centers. Most revolve around disclosure and privacy issues.
