What are the keys to being a successful CEO?
It’s important to hear and listen to your staff and your customers. You won’t be able to do that unless you’re involved in the day to day. You need to be involved so you’re able to make decisions right there and then. We are very involved in different associations, where it gives us a chance to be face to face with our top customers. You create an ambiance of open dialogue. If there is anything going well or bad, it’s a great opportunity to listen to them. Everyone in this company has an opinion, and we like it that way. There is something to be learned from everyone. We want feedback. We want to hear from everyone. We share results with them about our performance. We try to make them feel proud of who and what the company is. That’s a special skill. It needs to be worked at. I don’t think you are born being a good listener. You need to train yourself for that and consider that there might be a value to what the other person has to say. Q: How do you find the right employees? Dispositi
