What are the key tasks and questions for this problem space?
• What are the key hot spots this problem space? • What are the possible answers for the key questions? • What are the empirical results to draw from? • Who can be my sounding board? • What are the best answers for the key questions? • What are the problem repros and the solution repros? 1. What are the best sources of information? Finding the best sources of information is key to saving time. I cast a wide net then quickly spiral down to find the critical, trusted sources of information in terms of people, blogs, sites, aliases, forums, … etc. Sources are effectively the key nodes in my knowledge network. 2. What are the key tasks and questions for this problem space? This step includes making al list of tasks that users would need to perform and a list of questions that users would have. Identifying the questions and tasks is potentially the most crucial step. If I’m not getting the right answers, I’m not asking the right questions. Questions also focus the mind, and no problem withs
