What are the ITSM products built by BMC on remedy framework?
• BMC Remedy Service Desk: Incident Management and Problem Management: IT organizations are under pressure to supply higher levels of support to the business in the form of faster incident resolution and improved service levels. However, incident and problem management processes are often not standardized, and prioritization of incidents is often done without an understanding of their impact on the business. Business Need • Integrate with a unified architecture for all IT service support functions • Gain direct visibility into business priorities through integration with a single CMDB • Merge geographically or organizationally separate help desks into a single point of control • Identify business services affected by incidents and problems to prioritize resources accordingly • Transition from a ‘fire-fighting’ mode to a proactive, service-oriented mode BMC’s Solution BMC Remedy Service Desk is the industry’s leading incident and problem management solution. Whether implemented as a sta
