What are the Inspectorate’s responsibilities as set out in their Welsh Language Scheme?
The Planning Inspectorate is committed to the Welsh Language Act 1993, and received approval of our Welsh Language Scheme on 12th October 1998. Our Aim Our Scheme sets out how the Planning Inspectorate aims to deliver an equally high standard of service to its customers in Welsh and English: • We reply to all correspondence in the language chosen by the correspondent; our target times for replies to letters in Welsh are exactly the same as for replying to letters in English. • A footer is included in the Inspectorate’s standard letter templates used in Wales, saying that the Inspectorate welcomes communications in Welsh and English. • Any callers to the Inspectorate’s general enquiry line in Wales are able to speak to a Welsh speaker if they so wish. If a caller to one of the Inspectorate’s direct lines speaks Welsh, but the person taking the call cannot speak Welsh, he or she will try to transfer the call to a suitable Welsh speaking colleague. If a Welsh speaker is not available, the
