What are the infrastructure requirements for an enterprise content management strategy?
James Watson, Doculabs: The goals of ECM include lowering cost, increasing enterprise access to information and the ability to integrate via standards-based implementations. The key infrastructure components include a document repository, a centralized index database for searching and classification, and some utility for routing (workflow/business process management). In addition, there typically are a variety of more-specific document processing applications to address: Web content, electronic forms, statement presentment, collaboration and records management (including e-mail). Finally, all of these services and capabilities typically are accessed via integration with either an internal or external portal. Bill Lewis, Marshall & Ilsley Support Services Corp.: An ECM application must be flexible and easy to configure, without a lot of programming and technical staff. It includes a well-planned hardware network as far as server capacity, storage growth and backup redundancy. LAN/WAN pe
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