What are the implications of multi-agency provision of services for PI, Best Value and star ratings?
Terry Davies suggested that there should be different options for creating partnerships in terms of monitoring policy. However, John Eyre raised the question as to what do you measure, do you count everything? RAP was used as an example to emphasise his point where he asked how do you count disability services and how does it contribute to collections. • Keith Childs suggested that information could be used to look at combined performance. However, he raised the question as to how do you look at combined performance and where do you draw the boundary. Terry Davies commented that boundaries would need to be changed and that once the person is the same, the need should also be the same. He also added that the impact would be on PIs as comparisons cannot be set up and that we need to ask about the patients experience and be clear about the outcomes and speak the same “language”. • Antonia Roberts suggested that people, not institutions should be surveyed. Monitoring performances of units
