What are the hours of operation for the Technical Assistance Center?
The Technical Assistance Center operates Monday through Friday from 8am to 8pm Eastern Time (UTC -5) except for United States national holidays. The Technical Assistance Center accepts new tickets electronically from all regions at all hours of day and responds during normal business hours. Live phone support is provided during normal business hours. We plan to expand our team to eventually provide global coverage during the normal business hours of each major geographic region. In the interim, we encourage customers in under-served geographic regions to seek telephone support during the hours that mostly closely match their normal business hours and to utilize electronic support as their primary channel for accessing support.
