What are the guidling principles expected of all Palliser volunteers?
• All information learned directly or indirectly concerning a patient/resident, doctor or staff shall be respected as confidential. • No information about a patient / resident should be sought other than that which is required to perform your duties. Questions about a patient/ esident’s condition or treatment should NOT be answered by a volunteer -either in or out of a hospital. • Respect a patient/resident’s privacy. Excuse yourself if a doctor or nurse enters the room. • Visiting friends or relations should not be done while on duty/in uniform. • Know your job, responsibilities and limitations. Work quietly and unobtrusively but seek help when in doubt. • Avoid discussion of controversial subjects with patients/residents, visitors or co-workers. Hospital workers must respect all cultures. • Be patient and courteous to everyone. Remember that when people are ill, fear and pain often cause them to react quite unlike what you might expect, and hospital staff are often preoccupied with a
