What are the frequent expectations of clients using private banking services?
Clients must have clarity of vision and the ability to understand the growth path shown by the relationship manager. However, there are some expectations, which differentiate clients in the same wealth band. Here are few of them: a) Proactive advice on client portfolios from a long-term perspective – for achievement of their personal, financial and business goals. b) The relationship manager should be an experienced professional having a long standing in the industry and having seen cycles in the securities markets. c) The need to become more relevant to a client: be it for investment advice, facilitating IPO financing, facilitating loan syndication, facilitating mergers and acquisitions, collaborations, etc. d) Succession planning of wealth What are the initiatives you take to strengthen the client relationship with the bank? One of the important aspects of a client relationship with the bank is trust and it strengthens and enhances a particular relationship. Also, building confidence
