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What are the first steps in structuring a relationship/performance evaluation of my agency?

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What are the first steps in structuring a relationship/performance evaluation of my agency?

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Wanamaker often recommends the use of our online, two-way, Quantitative Agency Performance Evaluation (QAPE) to quickly and inexpensively gauge the current client/agency relationship status. If problems are identified, further diagnosis and remedies are determined through our full-blown process involving one-on-one interviews.

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