What are the enrollment deadlines for a new group?
A21. Enrollment deadlines vary depending on the Market Business Unit (MBU) the group is in. The deadlines range from 21 to 30 days prior to the effective date for groups in our Public Entities, Major Account (251 to 2,000 employees), and Special Account (2,000 plus) MBUs. In our Key Account MBU, for groups with 51 to 250 employees, all new business packets must be received from the sales offices by the fifth working day of the new month after the effective date.
The enrollment deadline for a new small group (2-50 lives (1 life, where required by state law)) varies by state. Deadlines for your state can be obtained by contacting your regional Broker Liaison/Sales Support team. The time it takes to install a plan varies depending on the number of employees, plan design, customer’s system capabilities, and development. Because each customer has individual needs, we are unable to exactly estimate the amount of full-time equivalent hours and lead time for the tasks. Ideally, we need 60 to 90 days to complete installation. This gives us time to process enrollment, generate and mail ID cards, set up plans in our systems, test systems, etc.
