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What are the elements of the LibQUAL+® survey itself?

April 26, 2017elements Survey

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What are the elements of the LibQUAL+® survey itself?

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Following years of revision involving data collection from more than 1,000,000 library users, LibQUAL+® has evolved into a protocol consisting of “22 items and a box.” The 22 items measure user perceptions of Affect of Service, Information Control, and Library as Place. The box secures open-ended comments from users regarding their concerns and suggestions about library services. These comments are an integral part of LibQUAL+®; historically, 40 percent of respondents provide comments using “the Box.