What are the effects of the Baldrige Performance Excellence Program?
The Malcolm Baldrige National Quality Award and the Baldrige Award recipients constitute the visible centerpiece of the Baldrige Program. Between 2005 and 2010, 482 U.S. organizations applied for the Baldrige Award. The 91 Baldrige Award winners serve as national role models. In 2010 alone, the 83 applicants for the Baldrige Award represent 277,700 jobs, 1,500 work locations, over $38.5 billion in revenues/budgets, and an estimated 80 million customers served. The value of the services volunteered by the 578 Baldrige examiners in 2010 is estimated at $8.8 million. In addition, 2,270 state Baldrige-based examiners volunteered about $29.5 million in services to evaluate 1,350 organizations at the state level in 2010. The Baldrige Program’s enabling legislation also designates it as an outreach and education program designed to encourage performance excellence not only in applicants for the award but also in a much broader base of organizations that do not apply for the award. In Building
