What are the duties of a shifter on a day with scheduled downtime (eg. first Tuesday of the month)?
• In the event of a database downtime, expect no SAM functionality, and reply to users who ask what is going on (there are always some who don’t read downtime notices). • When the database admins indicate that the database is back up, restart the SAM DbServers • When ENSTORE is down, expect that jobs asking for tape files will time out, and warn users who ask about that. • When ENSTORE comes back, expect time-outs may continue while the system catches up from the backlog, depending on how many tape jobs users dumped in just before or during the downtime. • As long as the Oracle database is up, SAM functionality should be normal (DDE accessible, command line working, project submission normal, etc.). Anything (except long waits for tape files if ENSTORE is down) should be followed up as usual.
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