What Are the Duties of a Guest Service Agent?
A guest service agent manages the guests who book rooms at a hotel–his main goal is to inspire each hotel guest to come again. A guest service agent works at the front desk, front door, back office, and sometimes patrols the hallways of the hotel. He interacts with other hotel employees and visitors on a daily basis. Assist Guests and Assure Satisfaction The guest service agent works to ensure hotel guests are happy and comfortable during their stay. If guests need extra towels or access to a microwave, the guest service agent must accommodate or give a viable alternative solution. If the hotel has a guarantee in place, like discounts for guests who are not happy, the guest service agent extends the credit to customer accounts. Check-Ins and Checkouts The guest service agent works the front desk of the hotel. He greets guests as they arrive and asks if they need assistance with baggage. If so, the agent calls for help from a bellhop or runner. The guest service agent registers guests,
