What Are the Duties of a Customer Service Executive?
Budgeting (P&L) This director will have budget (profit and loss) responsibility for the department and ensure that spending remains under the organization’s targets. The budget will contain line items such as hiring, training and development, and office supplies. As director, you are responsible for monitoring departmental purchasing and spending. Medium-sized and large organizations usually have contracts with staffing agencies, office supply stores and other vendors that will provide discounts for using the products and services. These contracts help you stay within the budget. A company’s purchasing department is usually responsible for developing these contracts. Speak with the purchasing department to get a list of preferred vendors. Use those vendors as much as possible. Escalation Handling Customer service executives also handle customer escalations. If a customer is not satisfied with a representative’s resolution, she may ask to speak to someone with more authority. The next p
