What are the disadvantages of using IVR?
The main disadvantage to IVR is a higher hang-up rate. However, this can be easily overcome because an automated polling system can contact more people, faster than live person calling. Another disadvantage to IVR polling is that respondents are more likely to hang up before the poll is completed, which is not as likely with live person calling. Again, this can be easily overcome since IVR can reach for more people, far faster than traditional live person calling.
