What are the disadvantages of outsourcing?
Although outsourcing is a popular option for many different reasons, it is not without its downsides. Outsourcing can often put a layer of separation between the company and its clients. If the company is outsourcing its direct mail or its telemarketing services, this can put distance between the company and the actual clients. At times, this distance can result in a bad customer experience. It can also be hard for a company to maintain control of its business if it outsources too much of it. A company should never outsource so much of its affairs that it has to rely on the outsourcing staff completely. Sensitive information could become vulnerable if too much is outsourced. In conclusion, outsourcing is a special business arrangement that, when done correctly, can have many benefits for both parties involved.
