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What are the different types of Support Contacts and what is available to each type?

April 26, 2017contacts different support type types

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What are the different types of Support Contacts and what is available to each type?

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10 Posted

There are three different types of Support Contacts: • Primary – Full access to Customer Support, including the ability to log service requests by phone or online, product downloads, support contact management. • Secondary – Access to Customer Support, including logging service requests by phone or online, and product downloads. • Web only – Access to most of the resources and information on the Support Web site. Web only contacts cannot contact Cognos Support, or download products. For more information on Support Contacts, see our Web Account and Contact Types page.