What are the different types of letters that my facility will receive related to improper payments?
The letters the RACs will send vary by whether it has identified an improper payment by automated or complex review. For automated reviews, providers will receive a demand letter. For complex reviews, providers will receive a medical record request letter and a review results letter. In the event that the review results letter contains a notification of improper payment, a demand letter will then be issued following the Discussion Period if the decision of improper payment has not been reversed.