What Are the Different Types of Conflict Resolution Skills?
Conflicts happen in interpersonal relationships as well as in workplace relationships; this is a normal part of life and should not necessarily be avoided. In order to deal with them effectively, however, one must develop conflict resolution skills, the most important of which is the ability to listen well. One must not only be able to listen well, but also listen actively; this means taking notes, asking clarifying questions, and summarizing to make sure an understanding has been reached. Active listening is first and foremost on the list of conflict resolution skills one must possess in order to diffuse conflicts and come to constructive conclusions.
Conflicts happen in interpersonal relationships as well as in workplace relationships; this is a normal part of life and should not necessarily be avoided. In order to deal with them effectively, however, one must develop conflict resolution skills, the most important of which is the ability to listen well. One must not only be able to listen well, but also listen actively; this means taking notes, asking clarifying questions, and summarizing to make sure an understanding has been reached. Active listening is first and foremost on the list of conflict resolution skills one must possess in order to diffuse conflicts and come to constructive conclusions. It is easy to lose one’s temper during an argument or conflict, but another one of the most important conflict resolution skills is the ability to remain calm. This will help diffuse any hostility between people having the conflict, and it will also help everyone to better understand the root causes of the conflict. It is too easy to let
