What are the different transaction statuses in my account?
The status displaying in your account indicates the stage your transaction is in. Pending: The merchant has tracked your transaction but not yet validated it. Merchants usually report a transaction as pending at first, before they check your payment details, returns etc. Approved: The merchant has approved the transaction and Cashback has been added to your account. Reversed/Failed: The merchant has reported to us that they will not pay for this transaction (goods returned, payment failed etc). Sometimes merchants can reverse or fail transactions if their terms are not being complied with, or they suspect fraud. If you think a transaction has been failed by the merchant inadvertently, please submit a ticket with all the necessary details of the transaction. We will contact the merchant and ask them to investigate this. Paid: We have credited your cashback payment directly on to your Prime Card.
