What are the different levels of support?
There are three levels of support, Standard Support, Gold Support and Platinum Support. Standard Support is included with every purchase of a Centurio CRM SMALL Product Edition and Gold Support is included with every purchase of a Centurio CRM MEDIUM or LARGE Product Edition. An upgrade to the other support levels can be purchased separately. Check your subscription to determine whether you have Standard, Gold or Platinum Support.
Tier 1 – Basic assistance, set up and faults eg microfilter issues firewalls etc. tests can be done on the line to determine speed and port status etc. and the tone test. Tier 2 -escalated tickets for bt issues or browsing issues and tone test failure. not solved by tier 1 and limited line tinkering abilities. Tier 3 – full exchange abilities and changing of all the settings to do with your line and speed for major issues and important ticket issues etc.
There are three levels of support. Standard Support is included with every purchase of Sugar Professional or Sugar Enterprise. Check your order history to determine whether you purchased Extended or Premium Support. Standard Support includes web and email support with the ability to submit an unlimited number of support cases. Extended Support offers significantly faster response times compared to the standard support, unlimited case management and access through phone service. This is the ideal support package for elaborate installations or companies who require prompt access to our in-house expertise. This package is available for Sugar Enterprise and Sugar Professional customers for an additional fee. Premium Support offers SugarCRM’s highest level of support, including access to our in-house experts 24 x 7 x 365 for Priority 1 issues. Premium Support customers are assigned a support representative as a single point of contact to manage SugarCRM deployments from inception to roll-ou
There are three levels of support. Standard Support is included with every purchase of VMukti Professional or VMukti Standard. Check your order history to determine whether you purchased Extended or Premium Support. Standard Support includes web and email support with the ability to submit an unlimited number of support cases. Extended Support offers significantly faster response times compared to the standard support, unlimited case management and access through phone service. This is the ideal support package for elaborate installations or companies who require prompt access to our in-house expertise. This package is available for VMukti Standard and VMukti Professional customers for an additional fee. Premium Support offers VMukti’s highest level of support, including access to our in-house experts 24 x 7 x 365 for Priority 1 issues. Premium Support customers are assigned a support representative as a single point of contact to manage VMukti deployments from inception to roll-out to
