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What are the differences between the various Support Levels?

April 26, 2017differences levels support various

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What are the differences between the various Support Levels?

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10 Posted

Bronze – Minimum technical support. Customers may use this FAQ to resolve the issue at hand or contact WorldLingo support using the online contact form, and a reply will be received within 10 business days. Some additional costs may occur for customization of service: $50/hour for standard rules (Custom dictionary, Domain name masking, Translation of user data), and $150/hour for customization issues (Custom ad banner, Custom style, logins, etc). Silver – Medium technical support. Customers can contact WorldLingo using the dedicated online form in their account and a reply will be received within 48hrs. Customers may also use this FAQ to resolve the issue at hand. Customers can also receive usage statistics upon request. Some additional costs may occur for customization of service: $50/hour for standard rules (Custom dictionary, Domain name masking, Translation of user data), and $150/hour for customization issues (Custom ad banner, Custom style, logins, etc). Gold – Maximum technical