What are the differences between the Electronic Service Request (ESR) tool, the IBM Software Support Web site, and IBM Passport Advantage Online?
• Submit and manage Problem Management Records (PMRs) on demand: 24 hours a day, seven days a week, 365 days a year. • Describe your software problem and environment in your own words. • Monitor and update all open PMRs relative to a given IBM customer number regardless of whether the PMRs were opened by phone or by the ESR tool. • Receive notification via email when an update has been made to your PMR. • View closed PMRs up to 28 days after they are closed. • Create custom reports in spreadsheet format. • Manage your ESR Authorized Caller/User lists (only available to Primary Site Technical Contacts (PSTCs) and Secondary Site Technical Contacts (SSTCs). • Update your ESR profile, including your name, email, phone numbers, time zone, e-mail notification preferences, and the language for the e-mail notification. • Attach files to your PMR. Assistance If you are experiencing problems with this tool, please contact the ESR Help Desk for further assistance. IBM Software Support Web site •
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