What are the differences between ERP and CRM?
CRM is for recording and storing all data related to customer interactions.CRM Software to manage any of the following front-office activities.Where CRM is focused on the customer, ERP focuses on the business. ERP is a software for improving the efficiency of business processes. Like CRM, ERP allows for the rapid sharing of standardized information throughout all departments.ERP Software to manage back-office activities and other like Distribution process management, supply chain management, services knowledge base. To know more about cloud based erp and crm, click here .
ERP systems typically handle manufacturing, logistic, inventory, shipping, invoicing and accounting for a company. CRM systems handle marketing, sales and services for a company. ERP systems are product-centric applications They are operational in nature. However, CRM systems are customer-centric applications. They are strategical in nature.
