What are the differences between eBay Buyer Protection and PayPal Buyer Protection?
• The timing is different. On eBay, the seller has up to 7 days (or 10 days for international transactions) to respond to a buyer’s case. On PayPal the seller has longer to respond. • eBay Buyer Protection covers most payment methods referenced in the eBay Buyer Protection Policy, not just PayPal. • If eBay finds in favor of a buyer on a case, and the seller hasn’t already refunded the buyer, eBay will reimburse the buyer and recover the amount of the reimbursement from the seller’s PayPal account or through another reimbursement payment method provided by the seller to eBay. How are sellers protected from losing a case? For item not received cases, sellers are protected from losing a case if they ship within their stated handling time and provide proof of delivery to eBay. Proof of delivery is tracking information from a shipping company that clearly displays: • The delivery status of the item as “delivered,” • The date of delivery (which reflects the seller shipped within stated hand
