What are the difference in Level One and Level Two metrics within the SCOR model?
Level One metrics provide a high-level look at performance for the supply chain organization in a specific attribute area, such as flexibility or responsiveness. This metric level highlights any problem areas. Level Two metrics provide an operational viewpoint and help an organization identify the root cause of the Level One metrics. In essence the Level Two metrics provide the roadmap by pinpointing which metrics need improvement and thus, which processes.
