What are the Details of the Mass Advantage Program Notebook Repair Program?
There are two support counters on the Bridgewater State College campus, one located across from the Academic Achievement Center in the Maxwell Library, Basement Floor and the other located in the Moakley Center Open Access Computer Lab, First Floor. Here, for as long as the notebook is under the Complete Care warranty, any hardware/software issues can be handled on site by a dell technician. You must have your BSC Connect Card, notebook power cord and restore disks in order to receive hardware support (please contact Dell directly if you do not have your restore disks). The notebook when purchased is preconfigured with a three year warranty and can be upgraded to a four year warranty at the time of purchase. Dell Computers also fully supports this warranty and any problems can also be directed to Dell Tech Support. On the Dell laptop, there should be a label that contains all the information you will need to give the tech support personnel as well as the number to call them at.
