What are the delivery hours to the beneficiary? Is the beneficiary contacted before the home delivery is made to confirm that they will be at home?
Delivery hours are between 9.00 am – 5.30 pm Vietnam time (12.00 pm Sydney time to 8.30 pm Sydney time). Prior to 1.00 pm Vietnam time (4.00 pm Sydney time), the beneficiary will be called within 1 hour of the delivery of the NetBank IMT payment. • second contact will be within 24 hours; • third contact will be within 48 hours; and • the NetBank IMT payment will be returned if the beneficiary cannot be contacted after 48 hours.
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