What are the data center visitation policies and costs?
All escorted collocation visitation requires 24 hours advanced notice before 2PM Pacific Standard Time and is billed at an hourly rate of $65 per hour with a one hour minimum, in half hour increments. Initial Setup of Colocation is not subject to fees unless installation and setup is greater than one hour, then hourly fees apply. In the event of a server emergency, we will attempt to provide escorted access in the soonest possible time frame, less than 24 hours advanced notice, subject to availability of a field technician. Escorted visitation is reserved for customers between the hours of 6:30PM and 10PM. Extended visitation will be subject to overnight rates. Customers with private cabinets or cages, with temporary or permanent access who require assistance from a service technician, will be billed at the hourly rate of $125 per hour (2 hour minimum). Customers requiring emergency overnight access from 10PM to 8AM, will be billed at the hourly rate of $125 per hour (4 hour minimum).
