What are the current demands by Insurance Companies in terms of investigations?
A. 14. Currently Clients are asking their investigators to return all instructed investigations within 14 days. This is a significant decrease in time, as previously it was 21 days. In other recent developments, investigators are now being asked to confirm instructions directly with the Client, by email within 24 hours and confirm the first appointment as instructed within 48 hours, and give investigation updates every 3 days. All this is being done by email, and the Clients are issuing instructions by email. Emailed instructions and reports represent significant time saving, for the client. But dont throw away your fax machine just yet!
