What are the current challenges for the outsourcing industry in Poland?
Immediate challenges are around winning new business. Companies are in expansion mode, but like everyone under pressure to control costs. Growth has inevitably slowed over the first half of 2009 and this may mean companies have spare capacity. On the other hand the slow down has taken some of the heat out of the market; attrition rates have fallen and rents can be renegotiated as a great deal of new space comes online. There are other challenges around employee expectations. The industry has grown so strongly in such a short space of time that promotions have come to be expected. There are definitely new HR challenges. Medium term the challenges are largely as I have already described. As business picks up there will be pressure on left of field languages for which new solutions need to be found. The ultimate challenge is to build capability which we believe will only be achieved by establishing a shared vision for the industry which stakeholders will buy into and change their behaviou
