What are the critical success factors for a project?
Executive engagement. We cannot emphasise enough how critical this is. Sometimes executives believe that having engaged a firm of consultants to effect change absolves them of any active involvement in the project. Nothing could be further from reality, if an organisation is going to achieve continuous improvement. Staff and management need to know that the project has the active support of the Chief Executive – it gives them the authority and confidence to initiate changes to improve productivity, to manage those changes with their staff and to take the time to understand the realities of managing to achieve ‘best value’ in use of resources whilst securing the quality of service for the patients. Back to FAQ List.
