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What are the criteria for determining if a bug is critical or non-critical (as specified by the Support Life Cycle Policy)?

April 26, 2017bug criteria critical CYCLE determining life non-critical policy support

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What are the criteria for determining if a bug is critical or non-critical (as specified by the Support Life Cycle Policy)?

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Critical bugs are deviations from specified product functionality that causes data corruption, data loss, system crash, or significant customer application down time. A bug is considered critical if it meets the mentioned criteria and there is no work-around that can be implemented.