What are the costs of implementing a Client Relationship Management system?
Licensing The first and most obvious cost is of course the licensing costs of a purchased software solution. This can vary from under $200 to the six zeroes investment depending upon the number of users involved, the size of the company and which application you chose. Whether your solution is hosted or purchased, the majority of CRM vendors require software maintenance fees for support and upgrades. These are usually annual, recurring costs for the life of the software. When you’re presenting your business case for your Client Relationship Management system, include these in calculating your Return On Investment (ROI). With the advent of hosted, web-based CRM solutions, midsize businesses can play in the big leagues. Subscription costs as little as $65.00 USD per person per month exist for true CRM hosted software. These solutions require little or no investment in IT infrastructure, and even more importantly, IT personnel. Be aware that you may be tied to a contract for an agreed upo
