What are the costs associated with the Warranty Exchange program?
This program charges the customer a $20 (non-refundable fee) to exchange the in warranty non-working device for a like device replacement in a Cricket retail store location only. This will occur only if the customer’s device is deemed to be in warranty based on the warranty guidelines set forth by the manufacturer. If the device is determined to be “OUT OF WARRANTY” based on the manufacturer guidelines, the customer will have the option of upgrading or replacing their existing device at their own cost.
