What are the computer and browser requirements for using My Account?
To access your account online, your computer must meet the following: Browser Requirements • Microsoft Internet Explorer 5.5 or greater • Netscape Navigator or Communicator 7.x or greater • 128 Bit SSL Encryption Macintosh • G3 Processor or greater • 64MB RAM or greater • Mac OS 9 or higher • 56KB Modem or dedicated Internet connection Security • Security setting must be on medium or lower • A setting of high can cause any or all of the following conditions: – Bills and other PDF-formatted documents will not display – Certain graphics may not display correctly – Some or all User Guides will not download – Certain types of error messages may not display correctly – Error messages will appear while making eChecking payments, preventing the payment to be made – Customers with multiple accounts tied to a single user ID will not be able to see the account information for both accounts Cookies • Cookies must be enabled at a setting of medium-high or lower • A setting of high will prevent you
