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What are the communication technologies that are used when operating a Contact/Call Center?

April 26, 2017Call center communication contact operating technologies Used

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What are the communication technologies that are used when operating a Contact/Call Center?

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Communication can be automated with the help of Interactive Voice Response (IVR), Telephone, Fax, Internet, E-mail, Short Messaging Services (SMS), Speech Recognition (ASR), Text to Speech (TTS), Computer Telephony Integration (CTI), Voice-over Internet Protocol (VoIP), and Web integration among others