What are the common reasons for applications to fail?
• The Domain Name for which you request a certificate is not registered under your company name, or the address is invalid. • The address in the certificate application is not a valid address for your business. • Your company does not have a phone number publicly registered at the address in your application. • Entrust or Dun & Bradstreet were not able to contact you by phone to verify the application information. (top) • How do I contact Entrust for additional assistance? If you have additional questions or require further information, please contact Entrust Certificate Services Support by calling 1-866-267-9297 (1-613-270-2680 outside of North America), Monday through Friday 8:00 AM to 8:00 PM Eastern Time or emailing us at certserv.support@entrust.