What are the commercial strategies that you have developed over the years to safeguard the main end markets?
About ten agents, in different locations around the world, answer directly to our Italian headquarters, whose sales department is made up of just three people. The agents are based in our strategic markets (France, the United Kingdom and Russia in Europe, Nigeria and South Africa in Africa, and then Australia, the USA-–Miami, Costa Rica and Argentina), from where they obviously also follow the neighbouring countries. They are, indeed, true “business partners”, with whom we have created a solid relationship over the years. The agents take care of both sales and also technical assistance, thanks to teams of dedicated technicians directly dependent on them, who offer installation, after sales and ordinary maintenance services. Who guarantees that these specialised personnel receive sufficient training? Before anyone can work on an Abe device, they must first have spent an extensive period, between six and twelve months, working in our Centre in Caravaggio (Bergamo). This programme has bee
