What are the biggest challenges in selling small-business owners on the open-source concept?
Open-source technology is pretty well-validated by its large enterprise customers. But smaller outfits are still not aware it’s available to them affordably, and it can be easily customized to their internal business-process needs. So we have been trying to give them an understanding about available open-source technology and gradually help them to look [at] cost — that they can save a lot of money by not using the proprietary or closed-source software with licensing issues. The other challenge we have faced is they don’t feel comfortable that they can find the necessary support after they adopt it. That’s where we come in, because we offer the complete end-to-end solution. Once we implement it, we have the resources to provide the continuous maintenance and support on their behalf. And that’s what the smaller companies are looking for. That’s where we find our niche. Q: Do you believe open source in the small-business market is poised for continued growth? A: We see more small compan
