What are the biggest challenges facing mystery shopping companies today?
The biggest challenge for Beyond Hello is maintaining such a large database of shoppers. We’re in Wisconsin, but the vast majority of our shoppers are not. We want to develop a professional relationship with all our shoppers, but it can be difficult at times to remember who is who! We encourage our staff to be actively involved in MSPA events. We love getting e-mails from shoppers and look forward to meeting you at MSPA conferences and Gold Workshops. Ten members of our staff (including editors) will be attending the Shopper Conference in Naperville July 7-9. Any frustrations about dealing with shoppers? Our biggest challenge with shoppers at Beyond Hello is that often our best shoppers are overlooked for doing such a great job! We tend to focus on who flakes or does a bad job, and those names become more familiar to us than the many stellar shoppers who continually perform above average for us. We just started a Shopper Incentive Program to work on this issue. We do a random drawing f
