What are the biggest challenges as Hilton Dubai Jumeirah and Hilton Dubai Creek cluster purchasing manager?
I admit being the middle man between the customer departments and the supplier is not an easy role. We have to source, match and meet expectations required to satisfy high levels of service standards. This can at times pose some challenges in terms of commitment and efficiency of external agents. Product and market knowledge and good relations with suppliers (‘follow up’ is the name of the game) is a key formula for success in purchasing. We do our best through regular follow-ups, monitoring and occasional hand-holding with our partners. Why did you decide to undergo the refurbishment at the Hilton Dubai Jumeirah now? As per our Hilton brand procedures, refreshment is required every five- to seven years and involves adding new elements to rooms and public areas to ensure the hotel is competitive within its market. Regular refurbishment is pivotal to maintain customer loyalty, room rates and market share. A certain percentage of our earnings is set aside for maintenance and refreshment
