What are the biggest benefits to outsourcing?
Redman: You can potentially manage those mobile services better and reduce costs. If you have several hundred mobile users, and it costs $100-$200 per year to support each user, but outsourcing that support would cost $60-200 per user, then you know there’s a potential gap where you can save some money by outsourcing. You can also provide better service to your users, and maybe even provide more services because your costs are lower. Plus it lets you focus on key issues and take advantage of your strength, which is focusing on IT. How difficult is it to make the transition from in-house to outsource mobile application management? Redman: The biggest problem is finding the right company to work with. A lot of these solutions are still maturing, and we’re still seeing new services all the time. One provider says they’ll give you a service level agreement (SLA) that lets you quit after 30 days if they don’t live up to the agreement and they’ll give you your money back. You said in your re
