What are the best training techniques for telephone triage?
Since people learn in different ways, an all-inclusive approach is best: reading, lecture, discussion, analysis and critique of audiotaped case studies, and role-play, using prepared scripts. Simulations and role-playing synthesize previous experience and provide the opportunity of practicing telephone triage in low-risk situations. Participants alternately take the role of patient and nurse: “patients” calling in from another room and “nurses” using protocols and documentation forms to simulate the real-life experience.
