What are the benefits of Web-Chat for my company?
The benefits of Web Chat for your company include: • Reduces terminated sessions by providing access to a live customer service agent when it matters most – while your customer is still online • Enhances customer satisfaction and loyalty to your company by providing a superior online customer experience • Reduces sales cycle and increases likelihood of a purchase by “pushing” the information customers for immediate comparison shopping • Provides the ability to assist customers one-on-one as they make large ticket purchases • Increases online revenue opportunity by reducing the number of “abandoned” shopping carts and helping you close more sales • Creates opportunities for our agents to cross-sell and up-sell your products • Reduces the number of product returns as customers make more informed buying decisions • Differentiates your company from the competition by providing a higher level of customer service • Provides peace of mind knowing that information pulled from your well-crafted
