What are the benefits of having a live phone attendant?
New callers get a better first impression. New callers will assume that you conduct business with the same professionalism that you answer their first call. They’re judging you, so don’t blow it! People will prefer to do business with you because you are easier to do business with. Callers never get an impersonal answers phone, and you are much more likely to get their message. All this means more sales. Unlike voicemail which drives sales leads away, a Human Answering Service allows you to fully capitalise on sales leads generated by your advertising, leading to increased sales closure and therefore increased profitability. You may even be able to charge more. By giving callers a better experience, a Human Answering Service increases the perceived quality of your customer service, meaning that you may be able to charge more. Remember that people are often prepared to pay a premium for quality and reliability, believing that they will save time and money in the long run.
